Complaints Procedure2018-05-25T16:49:36+00:00

COMPLAINTS PROCDURE

We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied.

To ensure we can put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.

On completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.

In the unlikely event there is anything you are not completely satisfied with, please contact Julie Carey, office manager, in order that we can rectify any problems as soon as possible.

We aim to respond within 2-7 working days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.

Action Taken:

Call is logged onto our ‘Service Call Log’.

Contact is made with the customer to arrange for an engineer/fitter to visit to rectify the areas of concern.

The engineer/fitter returns a ‘Service Call Report’ to the office, stating what was done on the visit, signed by the customer.

If parts are required to complete the work, these will be ordered from the office and a new appointment made when they arrive in stock.

Once a service call has been complete all ‘Service Call Reports’ are filled away for future reference.

OUR PARTNERS

We work with the very best. We are proud of our partners, who work with us to deliver the best possible products.